From medication tracking to shared care coordination

The competitive review gave us direction, but we still needed to see whether it aligned with people's lives. The team interviewed four patients, three caregivers, and one supporter. I spoke with people on both sides of care, including a former long-term patient and a caregiver supporting her daughter remotely.
We grouped 143 observations into 25 themes. Three of four care-side participants said they wanted patients to communicate how they felt more clearly.

01

Medication tracking was still manual

Seven of eight participants relied on paper, handwritten notes or memory. Missed doses often became visible only when leftover pills did not add up.

02

Care updates were fragmentd

Health portals were disconnected, and caregivers received small pieces of information without a clear sense of how the patient was doing.

03

Caregivers wer making decision with limited context

They often had to judge urgency from a phone call or memory, without a current view of the patient’s condition.

Existing product Audit

I reviewed the current onboarding, health profile, medication, and appointment flows to understand what the beta already supported and where shared care was not working.

One of four existing flows documented before redesigning the shared-care experience.

Design Principle: a feature had to help patients share information, help caregivers understand it, or make it easier for both to manage care together

Before

One user.
One record.

After

Multiple roles.
One shared system.

Homepage and care management

Explored how reminders, health records, medications, and appointments could work from one connected navigation system

Caregiver view and role switching

Explored how caregivers could review a patient's summary, switch profiles and still manage their own health.

Symptoms and feelings

Tested how patients could log recurring updates, review previous entries and share richer context.

Mid Fidelity

Turning the direction into testable flows

Before visual polish, we mapped the shared care experience across the homepage, health logging, and role switching. These mid-fidelity flows became the prototype used in usability testing.

The goal of this stage was no visual polish. It was to expose whether the role model, navigation, and logging structure made sense before committing to high fidelity.

Testing

Testing the mid-fidelity experience

We tested with three patients, three caregivers, and one participant who was both. The prototype showed us where the shared care model was clear and where it still broke down.

Obeserved

Account switching was not where users expected.

Caregiver tapped the patient's profile photo to change accounts

Placed switching at the profile the touchpoint.

I added across where users naturally reached, with a local confirmation before changing views.

Obeserved

Patient and caregiver information blended together.

Users were unsure whose care they were viewing and what each section represented.

Made role context visible in the page structure.

We separated "Check in on others" from "Check in on yourself" and strengthened ithe dentity crisis

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  Clarified whose care is being viewed

  Relationship-based headings and stronger profile cues replaced vague shared sections.

• 

  Aligned symptoms and feelings flows

  Both logging experiences were rebuilt around the same entry and history pattern.

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  Replaced clinical and unclear labels

  Terms such as "PCP information" were replaced with direct wording people could understand without guessing.