ERbuddy - Healthcare

ERbuddy - Healthcare

Both featured confirmed for development - 8 interviews, 5 critical issues solved

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Project Type

Healthcare, UX Research, Visual Design

My Role

Design Lead, designed for hi-fi screens, IA, taskflows and competitors analysis

Project Timeline

4 Months , Spring 2025

Client

ERbuddy, Inc.

Software Used

Figma, Adobe Premier, Excel, Miro, Figjam

ER Buddy

Improving communication between patients and caregivers.

ERbuddy had a problem that their own founders hadn't fully seen yet: the app had features, medication reminders, appointment scheduling, and medical history, but families weren't using them to actually communicate. They were still texting each other, calling, and using sticky notes.

We were brought in through Pratt Institute's DX Center to find out why and to design what was missing.

View Prototype

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Our Team

From left to right: Our professor, Josh; Our Clients, Ashish and Gurmeet; Claire; Sakshi; Karla



From left to right: Our professor, Josh; Our Clients, Ashish and Gurmeet; Claire; Sakshi; Karla



Design Goals

With the rescoped direction in mind, we came up with our main design goals for the course of the project.

Centralized Information Access

Create a system that surfaces essential health information at the right time for both patients and caregivers.

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Strengthen Two-Way Communication

Facilitate clear and secure communication among patients and caregivers.

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Improve Usability and Accessibility

Design an intuitive and accessible interface that minimizes friction for all users.

Final Designs

The final designs show an easy-to-use app that helps both caregivers and patients. It makes communication smoother and managing health less stressful, so everyone feels more supported and connected.

Skip to see our solutions!

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How did we get here exactly?

How did we get here exactly?

Listening to the People Who Matter

Research Process

User Interviews

Ideating Solutions

For this project, it was extremely important that we took time to understand the overall healthcare landscape and the patient-caregiver dynamic. Our team conducted desk research and competitive analysis to build our background knowledge and uncover opportunities to expand into the market.


We leveraged what we learned from the competitor analysis to then conduct an app audit for ERbuddy to align with business needs as well. Namely, we reviewed the current information architecture and defined four existing task flows:

    1. Onboarding Process

    1. Edit Health Profile Details

    1. Set New Medication Reminders

    1. Create Doctor's Appointment

Bringing Ideas to Life

Design and Iteration Process

Before starting the design process, we as a team came together to align on how our users would ideally experience the app. The following principles were created as a guide for our design making in the design phase.

Creating New Architecture and Task Flows

By incorporating new features, we also updated the information architecture of the application, while creating detailed task flows to help identify all screens involved.

Designing Wireframes and Prototyping

Through collaborative sketching and discussion, we aligned on the screen structure, then designed only the essential screens for each user flow in medium fidelity. By focusing on a minimum viable product—just enough to test key functionality—we could gather feedback early and iterate efficiently.

Usability Testing

Conducting usability tests at the medium-fidelity stage allowed us to validate our design direction early, ensuring our flows were intuitive without committing to high-fidelity visuals. The moderated sessions included four key tasks aligned with our problem statements, followed by a semi-structured interview. Open-ended questions encouraged users to share pain points and frustrations, uncovering several opportunities for improvement. 

Implementing Recommendations and High-Fidelity Designs

While the usability test results pointed out areas of improvement, it confirmed that we were on the right track. Minor adjustments were made, and by incorporating a new style guide, we finalized our designs into high-fidelity solutions.

Creating a style guide means implementing ERbuddy’s brand identity in the format of interface elements, representing the brand while ensuring functionality and accessibility through colors, fonts, and component layouts.

Conclusion

Throughout our engagement with ERbuddy, our team set out on a mission to aid caregivers and patients with their healthcare management. By utilizing feedback from users and our clients, we leveraged our expertise to create an application that has improved the overall user experience. The response to our efforts was met with overwhelming praise and excitement, and is proof of our outstanding design thinking.

Psst! Are you on your phone?

This screen’s a bit too tiny for the full story.


Why can’t I see the full case study?!

Because your phone is too smol.

Why can’t I see the full case study?!

Because your phone is too smol.

👉🏼 Switch to a bigger screen for the real behind-the-scenes of this project full of messy sketches, big ideas, and some aha! moments.